Shipping Policy

At Urs Planet, we are committed to delivering your jewelry safely and on time. Please review our shipping policy below.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed on Sundays or public holidays.

• During peak seasons or sale periods, processing times may be slightly extended.

2. Shipping Time

Estimated delivery time:

• Within India: 3–7 business days

• International Orders (if applicable): 7–15 business days

Delivery times may vary depending on your location and courier service availability.

3. Shipping Charges

• We may offer free shipping on prepaid orders above a certain amount.

• Standard shipping charges (if applicable) will be displayed at checkout.

• Cash on Delivery (COD) orders may include additional charges.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your order using the provided tracking link.

5. Delays

While we strive to deliver on time, delays may occur due to:

• Courier service disruptions

• Weather conditions

• Public holidays

• Incorrect shipping address provided

Urs Planet is not responsible for delays caused by external factors.

6. Incorrect Address

Please ensure your shipping details are accurate.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

7. Damaged or Lost Packages

If your order arrives damaged or you suspect it is lost in transit:

• Contact us within 48 hours of delivery.

• Share your order number and clear photos (if damaged).

We will assist you in resolving the issue promptly.