Refund & Returns Policy

At Urs Planet, we strive to ensure you love every piece of jewelry you purchase. If you are not completely satisfied, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

• The item was delivered damaged or defective

• You received the wrong product

• The product has a manufacturing defect

To be eligible for a return:

• The item must be unused and in its original condition

• It must be returned in the original packaging

• The return request must be made within 7 days of delivery

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Earrings (if worn or opened)

• Personalized or customized jewelry

• Items purchased during clearance or special sale

3. Return Process

To initiate a return:

1. Email us at [your email address] with your order number and reason for return.

2. Attach clear photos (if item is damaged or incorrect).

3. Our team will review and respond within 2–3 business days.

Once approved, we will provide return instructions.

4. Refund Policy

After we receive and inspect the returned item:

• Refunds will be processed within 5–7 business days.

• The amount will be credited to the original payment method.

• Shipping charges (if any) are non-refundable unless the error was from our side.

5. Exchange Policy

We currently offer exchanges only for:

• Damaged items

• Incorrect products delivered

Exchanges are subject to stock availability.

6. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again

• Contact your card provider (processing time may vary)